Now I Know Where The Treadmill Is… (and I’m not happy about it)

Well, when I left off yesterday, I was wondering where the treadmill was.  Unfortunately, now I know where the treadmill is.

Let me rewind… I bought this treadmill a week before Christmas, and was told I’ve hear from the delivery company within a week.  When I didn’t, I wasn’t too surprised, since the holiday season was likely to lead to a delay.  But when a few more days went by, we called the store and was told we’d hear early this week.

When we didn’t, I called the store.  And got the answering machine.  All day on Tuesday.  Yesterday, my husband took over, and he called another local branch of the store too.  After also just getting the answering machine, he tried a third branch, where he finally reached someone.  The two stores he’d tried were owned by a different franchise owner, but this salesperson had already received other calls, and she told him that she was working to find an answer and would call us back.

Within an hour, we got the news.  The franchise owner had decided to close his stores, leaving us with no treadmill.  She recommended that we call our credit card company to dispute the charge.  Then, she suggested we go to her store to buy a new one.

Um… no.

So, I called American Express, and they were, of course, fabulous about it and are immediately investigating.  We won’t owe the charge while it’s pending, but they can’t actually refund the money until the investigation is complete.  By law, they have to give the merchant 4-6 weeks.

Which leaves me with no treadmill, and no way to train for the half-marathon.

After complaining on Twitter, someone suggested I contact the manufacturer, BH Fitness, so I emailed them through the contact us link on their page.  I got a phone call shortly afterward, from a VP there who is going to try to help, and got another call from another dealer who is trying to help.

So, maybe I’ll get my treadmill after all?

Tagged as: running princess half-marathon